Returns, Refunds & Shipping Policy

Returns

We have a 14-day return policy, which means you have 14 days after receiving your order to request a return.

To be eligible for a return, items must be unopened, unused, and in their original packaging. You must also provide your order number or proof of purchase.

To initiate a return, please contact us at info@popsnaxworld.com before sending any items back. Return shipping costs are the responsibility of the customer unless the return is the result of our error (such as receiving the wrong item).

Approved returns should be mailed to:

Pop Snax
5301 Polk St. BLDG 14, Unit M5
Houston, TX 77023

Items returned without prior authorization will not be accepted.

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Food Products

Due to the nature of our products, opened food items, snacks, beverages, and other perishable goods cannot be returned or exchanged for food safety reasons.

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Damaged, Incorrect, or Missing Items

Please inspect your order as soon as it arrives.

If your order arrives damaged, contains incorrect items, or is missing items, please contact us within 48 hours of delivery at info@popsnaxworld.com.

To help us investigate the issue, please include:

• Your order number

• Photos of the shipping box (including the shipping label)

• Photos of the damaged product(s)

• A brief description of the issue

We review each case individually and, at our sole discretion, may offer a replacement, store credit, or refund for the affected item(s).

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Shipping Damage

While we carefully package every order, products may occasionally be damaged during transit due to carrier handling or extreme shipping conditions.

If only part of your order is damaged, any refund or replacement will generally be limited to the affected item(s), not the entire order.

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Summer Heat & Melted Products

Many of our products travel long distances and may be exposed to high temperatures during shipping.

Chocolate, gummies, marshmallows, and other heat-sensitive products may soften, melt, or change appearance during warmer months. While these products are generally safe to consume once cooled, cosmetic melting does not affect product quality.

By placing an order during periods of warm weather, customers acknowledge this risk.

Pop Snax is not responsible for melting or cosmetic changes caused by exposure to heat during transit or after delivery.

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Lost Packages

Packages Marked as Delivered

Once a package has been marked as Delivered by the shipping carrier, responsibility for the package transfers to the recipient.

If your tracking indicates your package was delivered but you cannot locate it, we recommend:

• Checking around your property

• Checking with neighbors or household members

• Contacting the shipping carrier directly

• Waiting up to 24 hours, as carriers occasionally scan packages before final delivery

Pop Snax is not responsible for packages that are lost or stolen after being marked as delivered by the carrier.

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Packages Lost in Transit

If your package appears to be lost before delivery, please contact us.

We will work with the shipping carrier to investigate the shipment and determine the appropriate resolution. Any replacement or refund will be considered after the carrier's investigation and in accordance with our shipping policies.

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Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Orders returned because of an incorrect or incomplete address provided by the customer may be reshipped at the customer's expense.

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Exchanges

Because many of our products are food items with limited shelf lives, we generally do not offer exchanges.

If you received an incorrect item, please contact us and we'll be happy to make it right.

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Non-Returnable Items

The following items are not eligible for return:

• Opened food or beverage products

• Perishable goods

• Sale items

• Gift cards

• Personalized or custom products

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European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you may have the right to cancel or return your order within 14 days as required by applicable law.

Returned items must remain unopened, unused, and in their original packaging unless otherwise required by law.

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Refunds

Once an approved return has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method. Please allow up to 10 business days for processing after approval. Financial institutions may require additional time to post the refund.

Shipping charges are non-refundable except where required by law or when the error was caused by Pop Snax.

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Questions

If you have any questions regarding your order or our policies, please contact us at:

info@popsnaxworld.com